Changes to our Privacy Statement
This Privacy Statement may be updated regularly, and whenever we make changes, they will be published on our website and you will be notified that it has been changed.
Last updated: 23-07-2024
What does this privacy and cookie statement consist of?
This Privacy Policy arises because we intend to inform our Clients of the general rules of privacy and processing of their personal data, which we collect and process in strict respect and compliance with the Personal Data Protection Law.
Mançana - Home and Contract respects best practices in the field of security and protection of personal data, having approved a demanding program capable of safeguarding the protection of data made available to us by all those who in some way relate to the Company.
Please read this Privacy Policy carefully because, if you are accessing our website, the provision of your personal data implies knowledge and acceptance of the conditions contained herein. By providing your personal data, you are authorizing its collection, use, and disclosure in accordance with the rules defined herein.
Company Identification
We are Mançana - Mobiliário, Lda, headquartered at Rua da Urbanização, 26 - 4585-878 Rebordosa, and with Tax Identification Number (NIF): 502 331 780.
Contact Information
Your opinion is important to us – if you have any questions about our Privacy Statement, you can email our Data Protection Officer at geral@mancana.com.
Who is the data controller?
The entity responsible for the collection and processing of personal data is Mançana - Home and Contract, which provides the service and, in this context, decides what data is collected, the means of processing the data, and the purposes for which it is used.
What type of personal data do we collect?
Mançana - Home and Contract, within the scope of its activity, collects and processes personal data necessary for the provision of services and/or supply of products, including data such as name, address, telephone number, and email address.
When and how do we collect your data?
Mançana - Home and Contract collects your data in writing or through its website (in a specific form), with your consent. As a rule, personal data is collected when the Customer subscribes to one of our products or services.
Some personal data is mandatory (e.g., billing information), and in case of lack or insufficiency of this data, Mançana - Home and Contract will not be able to provide the product or service in question.
If you are not our customer, your data will only be processed if you provide it, especially by subscribing to our newsletters, in which case the rules of this Privacy Policy will apply.
The personal data collected is processed electronically and in strict compliance with personal data protection legislation, being stored in specific databases created for this purpose. Under no circumstances will the collected data be used for any purpose other than that for which consent was given by the data subject.
What are the purposes of processing personal data?
In general, the personal data collected is intended for the management of the contractual relationship, the provision of contracted services, the adaptation of services to the Client's needs and interests, information and marketing actions, as well as the inclusion of the Client in billing and customer support programs, especially CRM.
However, you may provide us with personal data for other purposes, such as for sending complaints and suggestions, disseminating institutional information from Mançana - Home and Contract and/or publicizing campaigns, promotions, advertising and news about Mançana - Home and Contract products and/or services, as well as for conducting market research and evaluation surveys.
When collecting your data, you will be provided with more detailed information about how we will use your data.
How long do we keep your personal data?
The period for which data is stored and retained varies according to the purpose for which the information is processed.
Indeed, there are legal requirements that oblige us to keep data for a minimum period of time. Thus, and whenever there is no specific legal requirement, the data will be stored and retained only for the minimum period necessary for the purposes that motivated its collection or subsequent processing, or for the period of time authorized by the National Data Protection Commission, after which it will be deleted.
How can you access, rectify, or object to the processing of your personal data?
Under the Personal Data Protection Law, the data subject is guaranteed the right to access, update, rectify, or delete their personal data, which can be done through the various contacts that Mançana - Home and Contract provides.
How can you object to receiving marketing communications?
At any time, you can object to the use of your data for marketing purposes by simply sending us a communication to that effect, by letter, email, or through the unsubscribe links in the footer of our newsletters.
Right to erasure
Mançana - Home and Contract strives to only process and store your data for the time strictly necessary to achieve the respective purposes.
In certain circumstances, you have the right to request that we delete your personal data. If you believe we are keeping your data longer than necessary, you can request the permanent deletion of your data.
Data Portability
Whenever you wish, you have the option to transfer your data to another entity.
What measures do we take to ensure the security of your personal data?
Mançana - Home and Contract is committed to ensuring the protection of the security of the personal data provided to us, having approved and implemented strict rules in this matter. Compliance with these rules is an unavoidable obligation for all those who legally access them.
Given the great concern and commitment that Mançana - Home and Contract demonstrates in defending privacy issues, several security measures, of a technical and organizational nature, have been adopted to protect the personal data provided to us against its dissemination, loss, misuse, alteration, unauthorized processing or access, as well as against any other form of unlawful processing.
In this regard, on our website, the forms for collecting personal data require encrypted browser sessions, and all personal data you provide to us is securely stored on Mançana - Home and Contract's systems, which in turn are located in a Certified Data Center under the coverage of all physical and logical security measures that we consider essential for the protection of your personal data.
Notwithstanding the security measures adopted by Mançana - Home and Contract, we are obliged to warn all internet users that they should adopt additional security measures, namely, ensuring that they use an up-to-date PC and browser in terms of security patches, properly configured, with an active firewall, antivirus and anti-spyware, and verifying the authenticity of the websites they visit on the internet, avoiding websites whose reputation they do not trust.
Under what circumstances is data communicated to other entities (third parties and subcontractors)?
Our customers' personal data is used exclusively to support the administrative procedures necessary for processing orders and/or providing services.
However, for marketing communications purposes (Newsletters and/or SMS), we may use third-party services, which implies access by these entities to our customers' personal data.
When this occurs, Mançana - Home and Contract takes appropriate measures to ensure that the entities that have access to the data are reputable and offer the highest guarantees at this level, which will be duly enshrined and safeguarded in a contract to be signed between Mançana - Home and Contract and the third-party entity(ies).
Therefore, any entity subcontracted by Mançana - Home and Contract will process the personal data of our Clients, on behalf of and for the account of Mançana - Home and Contract, and is obligated to adopt the necessary technical and organizational measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorized access, and against any other form of unlawful processing.
In any case, Mançana - Home and Contract remains responsible for the personal data you provide to us.
International transfer of your personal data?
We do not transfer your personal data to third countries.
How do we use “Cookies”?
“Cookies” are small software tags that are stored on your computer through your browser, retaining only information related to your preferences, not including your personal data.
To learn more about cookies and how Mançana - Home and Contracts uses them on its websites, please consult the following document: About Cookies.
How can you find out about any changes to the Privacy Policy?
Mançana - Home and Contracts may make adjustments and/or changes to its data protection policy. You will always have at your disposal, on our website and in a specific location for this purpose, all information relating to Data Protection.
How to file a complaint
If you wish to contact us for information about your rights or to make a complaint about how we use your information, you should contact our Customer Service team by phone at 224 113 338 or send us an email to geral@mancana.com
We will do our best to help, however, if you remain dissatisfied, you can contact the CNPD - National Data Protection Commission, whose contact details can be found at www.cnpd.pt.